Yee Hong Centre for Geriatric Care

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Yee Hong Centre for Geriatric Care Privacy Policy

At Yee Hong Centre for Geriatric Care, protecting your privacy is very important to us. Our goal is to treat the personal health information that you provided to us with utmost respect and confidentiality. We are committed to a high standard of privacy for our information practices. As its Privacy Policy, the Centre has adopted the 10 international recognized privacy principles known as the fair information practices. This Privacy Policy was last revised on July 8, 2004.

Principle 1: Accountability for personal information	Yee Hong Centre for Geriatric Care is responsible for all personal information under its custody or control, including information which it may transfer to third parties for processing. The Centre develops several privacy-related policies, including establishing procedures to receive and respond to complaints and inquiries; training and communicating to staff and volunteers about the Centres privacy policies and practices, and developing publicly available information to explain our privacy policies and practices. The Centre has a Privacy Steering Committee and has designated the Privacy Officer who is accountable for compliance with the following privacy principles.
Principle 2: Identifying purposes for the collection of personal information	Yee Hong Centre for Geriatric Care will identify (if necessary, explain) the purposes for the collection prior to or at the time of collection. The Centre collects personal information for the following purposes: deliver care, for administration, in teaching, research, statistics, fundraising, and to comply with legal and regulatory requirements. Unless a new purpose is legally required, consent must be obtained before the information can be collected, used, disclosed and retained.
Principles 3: Consent for the collection, use, and disclosure of personal information	The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where inappropriate, for example, legal, medical, or security reasons may make it impossible or impractical to seek consent. The Centre does not share personal information beyond the use that it was intended. Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice.
Principle 4: Limiting collection of personal informationn	The collection of personal information will be limited to that which is necessary for the purposes identified by Yee Hong Centre for Geriatric Care. Information will be collected by fair and lawful means.
Principle 5: Limiting use, disclosure and retention of personal information	Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes, and destroyed in accordance with legislation, hospital policies, guidelines and procedures.
Principle 6: Ensuring accuracy of personal information	Yee Hong Centre for Geriatric Care will take reasonable efforts to ensure Individuals personal information is accurate, complete and up-to-date. Individuals may request amendments to their personal information.
Principle 7: Ensuring safeguards for personal information	Yee Hong Centre for Geriatric Care applies security safeguards appropriate to the sensitivity of the information to aim to protect against loss, theft, unauthorized access, disclosure, copying, use, or modification, regardless of its format. Protection may include physical measures (i.e. locked filing cabinets and restricted access), organizational measures (limiting access on a need-to-know basis), and technological measures (use of passwords, encryption and audits). All staff and agents are required to sign a confidentiality agreement as a condition of employment, or contract.
Principle 8: Openness about personal information policies and practices	Yee Hong Centre for Geriatric Care makes specific information about its privacy policies and practices readily available to the public. This information will be easy to understand and be made available in multiple formats such as brochures and website.
Principle 9: Individual access to their own personal information	Upon request, within a reasonable time and at a reasonable cost, individuals will be informed of the existence of their personal information and will be given access to it. They can challenge its accuracy and completeness and have it amended as appropriate. The Centre may deny or restrict their access in limited circumstances, with reasons provided upon request. This may include information that is prohibitively costly to provide; refers to other individuals; cannot be disclosed for legal, security, or proprietary reasons, or is subject to solicitor-client or litigation privilege. In order to safeguard personal information, you must provide sufficient identification information to permit the Centre to identify the existence of personal information, including details of third-party recipients.
Principle 10: Challenging compliance with Yee Hong Centre for Geriatric Cares policies and practices	Yee Hong Centre for Geriatric Care has procedures for addressing and responding to all inquiries or complaints about its management of personal information. It will investigate all complaints. If a complaint is justified, it will take appropriate measures, including, if necessary, amending its policies and procedures. Individuals wanting to address a challenge concerning Yee Hong Centre of Geriatric Cares compliance with the above privacy principles are encouraged to contact the department manager who will explain Yee Hong Centre of Geriatric Cares privacy complaint process and start the investigation. Yee Hong Centre of Geriatric Care will ensure that the concerns are investigated promptly and a response is provided in a timely manner.





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