COVID-19 Frequently Asked Questions

Updated: Apr 1, 2020

What has Yee Hong done to protect residents?

The health and safety of residents and staff are our top priority. As the situation around COVID-19 evolves, management has put in place precautionary measures according to instructions from Public Health and Ministry of Long-Term Care as they come in. The following is what management has implemented to date:

  • A COVID-19 Task Force has been formed with senior clinical and administrative leaders to streamline pandemic decision-making and to organize our communications internally and externally
  • Front door screening for staff, physicians and visitors including temperature checks
  • Visitor policy has been changed to restrict non-essential visits
  • Non-essential and support staff are redeployed to support resident care where possible
  • To practice social distancing, face-to-face meetings are replaced with teleconferencing where possible. Administrative and non-essential staff are asked to work from home
  • New video chat and other electronic connections in place to support regular contact between residents and their families.

Can I still visit my parents at Yee Hong during the pandemic emergency?

Ontario, the City of Toronto, the City of Mississauga and others have declared states of emergency. They call on everyone to practice social distancing and self-isolation to fight the spread of COVID-19. Only essential visits will be permitted at Yee Hong. Current information on COVID-19 suggests seniors and those with underlying health conditions are at increased risk of severe outcomes. Please consider Facetime and Skype options available on our website for “virtual” visits instead. We have a shared interest in protecting our residents.

Essential visits are for families who have a resident who is very ill or requires end-of-life care. Essential visitors must go through the screening station at the entrance of the home where staff will check your temperature and ask questions about your travel history and current health status. For essential visitors who pass the screening, appropriate personal protective equipment will be provided during the visit.

I heard that you are testing staff members suspected for COVID-19. Is that true?

Positive tests are on our mind now that community spread of COVID-19 occurs throughout the Greater Toronto Area. When there is suspected contact for Yee Hong employees, swabs are sent to Public Health for pandemic surveillance. While we wait for the result, and where COVID-19 exposure is suspected, we instruct the employee and his/her close contacts to self-isolate. We implement our outbreak protocol on any units that might be affected and notify residents and family members to explain the change. If the test shows no COVID-19, the measures are lifted.

We have implemented a comprehensive pandemic plan which we routinely adjust as we and the entire health care sector learns more about this virus. The safety of our seniors and our employees will continue to be our highest priority.

Will family members be notified in the event of a confirmed COVID-19 case at Yee Hong?

Yes. Yee Hong will inform families as soon as possible regarding any positive cases and provide information about what steps the home is taking to manage the outbreak in collaboration with public health department.

What are the risks to other residents living on the same floor as a resident with COVID-19?

No residents of Yee Hong have tested positive for COVID-19 at present. In the event of a positive test, enhanced isolation measures including isolation units to minimize the risk of spreading the virus will be in place. Cohorting of staff and more frequent cleaning of high-touch surfaces will also be implemented as part of our outbreak protocol. These measures would be in addition to the precautions already in place to protect our residents from the global pandemic.

Do resident programs and activities continue without volunteers?

Yes. In view of Ministry’s directive to restrict non-essential visits to the homes, management has made temporary arrangements to re-assign staff members from Community and professional Services to the LTC homes. Their presence helps fill the service gap and hopefully mitigate the impact on residents’ emotional health during the increased isolation resulted from the Ministry’s banning all visitors/families from entering long-term care homes.

What if I have symptoms of illness when I come to Yee Hong?

We discourage you from coming to Yee Hong if you have symptoms of illness. Anyone arriving at the screening desk must apply hand sanitizer before they begin the screening process. Anyone who presents at the screening desk with respiratory symptoms, cough or a body temperature greater than 37.5° C will be provided with a mask and not be allowed to enter the Yee Hong Centre.

I am a volunteer in the long-term care home. Do I continue with my work or should I stay home?

Under the directive of Public Health to restrict non-essential visits to long-term care homes, volunteers are not allowed in our homes at this time. Please contact the volunteer coordinator as there are remote volunteer opportunities available. Paid duties may also be possible for experienced volunteers under the government’s emergency policy and legislation.

What happens to the programs and services at Yee Hong and in the community during COVID-19?

The government’s instruction to restrict non-essential visitors from entering our long-term care homes has resulted in cancellation of many of our programs and services for seniors living in the community. Here is the list of services/programs affected:

  • Day programs and congregate dining programs at all homes cancelled until further notice
  • All active senior programs, including Macrobian Club classes
  • Private home care
  • Transportation services

Could visitor access to Yee Hong homes change?

Yes, visitor access to Yee Hong long-term care homes may change depending on local circumstances in Ontario. We continue to work with Public Health and the Ministry of Long-Term Care to monitor the situation and make decisions about visitor access. Before coming to Yee Hong, please check our website and the recorded COVID-19 Hotline at 416-940-4815 for updates.

I am a Yee Hong staff member, physician, or student. Where can I get the latest information that pertains to me?

Yee Hong staff should continue to check their Yee Hong email inboxes for the latest instructions from their supervisor or Chief. For those not on email, memos will be posted on all units. Updates about building access and program status are available on the website and the recorded COVID-19 Hotline at 416-940-4815.

Where can I find more information?

Information about COVID-19 changes frequently. Yee Hong works closely with Public Health Ontario and the Ontario government.

For updates on Yee Hong service changes, please visit our main COVID-19 page.