RESOURCES FOR INDIVIDUALS AND FAMILIES

It is important to acknowledge that our health can change without warning. You never know when someone will have to speak for you. In Ontario, there are specific laws about when and who can make health care decisions on your behalf, should you become mentally incapable of doing so. We encourage you to browse the resources available below and participate in the appropriate Advance Care Planning conversations. It can be difficult to have these conversations with your family or friends, but they prove to be helpful in the time need.

Here you will find everything you need to know about Health Care Consent, Advance Care Planning, Goals of Care Discussions, and Substitute Decision Makers.

Your Substitute Decision Maker must know what’s important to you – what quality of life means to you –  so they can step into your shoes and make future health care decisions that you would make for yourself if you could. It’s not about specific health care decisions, it’s about sharing an understanding of what values and wishes can inform future health care decisions.

COVID-19 Specific Resources:

  • Engaging in Advance Care PlanningLearn about Advance Care Planning and why it is important. The best time to plan for future healthcare choices is before a medical crisis occurs.
  • Information for a Substitute Decision Maker: Learn about the importance of Substitute Decision Makers, and why you must act now consider future health or personal care wishes is before a medical crisis occurs.
Other Resources:

Hospice Residence

Yee Hong Peter K. Kwok Hospice – Residence Care

Optimum Living for the Dying with Love, Compassion, Dignity and Beauty

Yee Hong Peter K. Kwok Hospice provides compassionate, respectful and dignified care for diverse communities to optimize the quality of life for individuals facing a life-limiting illness and their families. We welcome people of all backgrounds, cultures and religions.

There are no fees to stay at Yee Hong Peter K. Kwok Hospice, or to participate in any of our programs, and no one is ever denied care due to their financial situation.

Video Link: Yee Hong Peter K Kwok Hospice – YouTube

Make a Referral for Hospice Residence

We accept referrals from all healthcare providers and individuals can contact us directly for information and to get their questions answered about our admission process.

To schedule a tour, or to inquire about the admission process please contact our intake coordinator at 416-412-4571 ext 5310 or ext 5121

Referral Form

Virtual Support Programs

  • Virtual Palliative Care Support
  • Virtual Caregiver Education and Support
  • Virtual Bereavement Support
  • Virtual Volunteer Visiting Support

Virtual Programs Flyer

Make a Referral for Virtual Program

Contact Us

Address 60 Scottfield Drive, Scarborough, ON M1S 5T7
Phone 416-940-4810
Fax 416-814-3453
Email: hospice@yeehong.com

 

Palliative Care in Scarborough

NOTE: Some of these services may be located outside of Scarborough but all provide service to Scarborough

Volunteer Programs

Scarborough Centre for Healthy Communities (SCHC) Hospice Home Visiting
(https://www.schcontario.ca/schc-hospice-home-visiting.html)

Information:

  • Location: The Hub – Mid Scarborough
  • 2660 Eglinton Ave E, Toronto, ON  M1K 2S3
  • Contact: Chrystalla Chew (Palliative Care Coordinator)
  • Tel: 416-642-9445 ext. 4419
  • Email: cchew@schcontario.ca

Services provided:

  • Companionship (games, arts & crafts, other activities), active listening
  • Caregiver respite/support
  • Errand running, light meal prep
  • Accompaniment for outings (e.g. to the mall, park, etc.)
  • Complementary therapies (i.e. Reiki, Therapeutic Touch)

Access/referral: fill out referral form (https://www.schcontario.ca/uploads/8/3/7/1/83718020/pcct_common_referral_form_pdf_fillable.pdf)

Palliative Care Clinics 

  1. A) Scarborough Health Network (SHN)
  • Name of organization:
    • Palliative Care program at Scarborough Health Network (SHN)
  • Location and address, phone, email:
    • Scarborough Health Network – General Hospital
      • 3050 Lawrence Ave E, Scarborough, ON M1P 2V5
      • Tower Wing, 6th Floor
      • 416-431-8200 ext. 3615
    • Scarborough Health Network – Centenary Hospital
      • 2867 Ellesmere Rd, Scarborough, ON M1E 4B9
      • Suite 106, 1st Floor (across from the oncology clinic)
      • 416-284-8131 ext. 503
  • Services provided:
    • Inpatient Palliative Care Clinic located at the General Hospital
      • The unit supports people with any life-limiting condition who need hospital admission for acute, palliative care supportive interventions
      • Typical inpatient stay is for a short period of time (<1 month)
      • Staffed by seasoned, expert palliative care nurses, nurses newer to the specialty, and a multi-professional team that focuses on comfort, quality of life and goal-focused care
      • Assessment, consultation, support, and end of life care
      • Unit includes warmly decorated private and semi-private patient rooms; patients, families and caregivers have access to a bright kitchenette, a quiet room reserved for prayer, meditation or counselling that patients and families can use for comfort
      • Pain/symptom management education, palliative education, patient/family teaching and support  
    • Outpatient Palliative Care Clinic
      • Help patients with a palliative diagnosis to manage their symptoms while living at home or in the community
      • Trained professionals with expertise in pain and symptom management, including assessment, consultation and treatment, and ongoing follow-up care as needed for fatigue, depression, nausea, shortness of breath, etc.
      • Advanced care planning to help in discussing decisions around future health and personal care
      • Supportive care, counselling and multi-faith services to aid families coping with grief, anxiety and stress
      • Referrals and links to community supports
      • Assistance in facilitating admission into a palliative care unit when appropriate
    • Palliative Consultation Service
      • For people who are inpatients at SHN
      • Those with a life-limiting condition/illness can be supported by our specialist palliative physicians and nurse coordinators working collaboratively with inpatient team
      • The team provides assessment, consultation, support with pain or other distressing symptoms, and end-of-life care
      • Palliative Nurse Coordinators located in-hospital help support teams to provide pain/symptom management, palliative education, patient/family teaching and support
      • Palliative Nurse Coordinators help to arrange transition from hospital to home for end-of-life care
  • LTC patients can access virtual and in-person palliative care physician consults 
  • Collaboration with hospital- and community-based GAIN teams to support goals of care discussion/planning, pain/symptom management with a focus on helping GAIN patients to remain at home, avoiding ED visits and inpatient stays
  • A bridge program that supports patients being discharged home for end-of-life care while they transition to a community-based team 

 

  1. B) Providence Healthcare
  • Name of organization:
    • Palliative Care program at Unity Health Toronto
  • Location and address, phone, email:
    • 3276 St Clair Ave E, 3rd Fl, D Wing, Toronto, ON  M1L 1W1
    • 33-bed Palliative Care Unit located on the 3rd Floor of the D-Wing, Providence Healthcare
    • 416-285-3744
  • Services provided:
    • Management of distressing end-of-life symptoms like pain
    • Compassionate care to address the physical, emotional, spiritual and practical needs of patients and their families 
  • How do you access them? Referral process?

Physician referral is required. To make a referral, the following form must be completed (https://www.providence.on.ca/application/files/6815/5923/2795/Palliative_Care_Common_Referral_Form.pdf)

Caregiver Support Organizations

  1. A) The Ontario Caregiver Organization (https://ontariocaregiver.ca/)
  • Name of program: N/A
  • Helpline: 1-833-416-2273
  • Services provided: 
  • Resource for accessing information about caregiver support/services in the area
  • Access/referral:
  • Through website or phone only

 

  1. B) Carefirst Seniors and Community Services Association (https://carefirstontario.ca/)
  • Name of program: Caregivers Support & Education Program
  • Information:
  • Location: 300 Silver Star Blvd, Toronto, ON  M1V 0G2
  • Tel: 416-502-2323 ext. 6143
  • Fax: 416-502-2382
  • Email: info@carefirstontario.ca
  • Services provided:
  • Individual counselling to caregivers
  • Caregiver support group
  • Educational workshops/seminars
  • Social activities for caregivers
  • Access/referral:
  • Self-referral, or referral from medical professionals, social workers, family members, friends, etc.

 

  1. D) Senior Persons Living Connected (https://www.splc.ca/)
  • Name of program: N/A
  • Information:
  • Location: 3333 Finch Ave, Toronto, ON  M1W 2R9
  • Tel: 416-493-3333
  • Fax: 416-493-3391
  • Email: info@splc.ca
  • Services provided:
  • Information about how to care for seniors
  • Caregiver support groups and wellness groups (due to COVID, only through phone/online) in English, Chinese, Tamil, Korean and more
  • Care management support groups
  • Access/referral: 
  • Book a free assessment through phone or email

 

  1. E) Warden Woods Community Centre                                           

     (www.wardenwoods.com)

  • Name of program: Caregiver Support Services
  • Information:
  • Location: 74 Firvalley Ct, Scarborough, ON  M1L 1N9
  • Tel: 416-694-1138 ext. 156
  • Fax: 416-694-1161
  • Email: amym@wardenwoods.com (Caregiver Support Coordinator)
  • Services provided:
  • Caregiver support groups to teach coping strategies and share stories
  • Educational workshops with topics including fall prevention dementia, nursing home information, etc.
  • Emotional support and counselling 
  • Access/referral:
  • Contact Amy (Caregiver Support Coordinator) through email or phone

 

Scarborough Centre for Healthy Communities (SCHC) Hospice Home Visiting 

     (https://www.schcontario.ca/schc-hospice-home-visiting.html)

  • Information:
    • Location: The Hub – Mid Scarborough
      • 2660 Eglinton Ave E, Toronto, ON  M1K 2S3
  • Contact: Chrystalla Chew (Palliative Care Coordinator)
  • Tel: 416-642-9445 ext. 4419
  • Email: cchew@schcontario.ca
  • Services provided:
    • Companionship (games, arts & crafts, other activities), active listening
  • Caregiver respite/support
  • Errand running, light meal prep
  • Accompaniment for outings (e.g. to the mall, park, etc.)
  • Complementary therapies (i.e. Reiki, Therapeutic Touch)

Bereavement Support Organizations

  1. A) Carefirst Seniors and Community Services Association 

     (https://carefirstontario.ca/services/bereavement/)

  • Name of program: Chinese Bereavement Services
  • Information:
  • Location: 300 Silver Star Blvd, Toronto, ON  M1V 0G2
  • Tel: 416-502-2323 ext. 6143
  • Fax: 416-502-2382
  • Email: info@carefirstontario.ca
  • Services provided:
  • Community education seminars and workshops on topics including death and dying, dealing with grief and loss, will arrangement, etc.
  • Individual counselling and support groups for bereaved individuals
  • Connection to other services to help with pensions, benefits, financial/legal assistance, etc.
  • Access/referral: 
  • Through email or phone

 

  1. C) Scarborough Centre for Healthy Communities (SCHC)     

     (https://www.schcontario.ca/schc-bereavement-care.html)

  • Information: 
  • Location: The Hub – Mid Scarborough
    • 2660 Eglinton Ave E, Toronto, ON  M1K 2S3
  • Contact: Sonia Comire (Bereavement Coordinator)
  • Tel: (416) 642-9445 ext. 4420
  • Email: scomire@schcontario.ca
  • Services provided:
  • Peer support provided by trained volunteers
  • Peer-facilitated mutual support bereavement groups
  • Educational groups
  • Therapeutic art, walking, and meditation groups for the bereaved
  • Access/referral:

 

In-home Palliative Care 

  1. A) Perfect Selection Home Healthcare (https://www.perfectselections.ca/)
  • Location and address, phone, email:
    • 3660 Midland Ave, Scarborough, ON  M1V 5L6
    • 647-250-7925
    • admin@perfectselections.ca
  • Services provided:
    • In-home palliative care services to seniors
    • Emotional support to the patients’ families
    • Available seven days a week, 24 hours a day 
  • How do you access them? Referral process?
    • Contact via phone or email

 

  1. B) Eldercare Home Health (https://www.eldercarehomehealth.com/)
  • Location and address, phone, email:
    • 234 Eglinton Ave. East, Suite 207, Toronto, Ontario M4P 1K5
    • 289-277-0537
    • Jessica@eldercarehomehealth.com
  • Services provided:
    • Palliative care for seniors, supervised and case managed by a Registered Nurse or Registered Practical Nurse
    • Connect palliative clients with resources available in the community 
  • How do you access them? Referral process?
    • Call 647-559-4694 for free assessment by a Registered Nurse 

 

  1. C) Qualicare (https://www.qualicare.com/scarborough-on/)
  • Location and address, phone, email:
    • Scarborough, ON  M1H 3E3 
    • 416-443-0070
  • Services provided:
    • At home palliative, hospice and end of life care nursing services 
    • Pain management, spiritual comfort, and guidance
  • How do you access them? Referral process?
    • Contact via phone 

 

  1. D) Right at Home (https://www.rightathomecanada.com/)
  • Location and address, phone, email:
    • 10 Milner Business Ct #300, Scarborough, ON  M1B 3C6
    • 647-670-2054
  • Services provided:
    • In-home palliative care services ranging from emotional and spiritual counselling to relieving pain to ongoing physician visits and treatments, as well as medication reminders, transportation to appointments, meal preparation and running errands
    • Personal care including: bed baths, grooming, oral hygiene, toilet and incontinence care
  • How do you access them? Referral process?