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Strategic Plan 2016 \u2013 2021<\/h2>\r\n[caption id=\"attachment_2809\" align=\"aligncenter\" width=\"700\"]\"Strategic<\/a> A roadmap outlining our four strategic directions for the next five years[\/caption]\r\n\r\nClick here<\/a> to view the full Strategic Plan document.\r\nClick here<\/a> to view the Strategic Plan summary brochure.\r\n\r\nFor more information on the Strategic Plan, please email centre@yeehong.com<\/a>\r\n\r\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=\"Row\"][et_pb_column_inner type=\"4_4\" saved_specialty_column_type=\"3_4\"][et_pb_text admin_label=\"Strategic Direction And Goals\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\" _builder_version=\"3.0.69\"]\r\n

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_builder_version=\"3.0.60\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"] BROADEN SERVICES TO MEET THE EMERGING NEEDS OF AGING SENIORS [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=\"1_2\" saved_specialty_column_type=\"3_4\"][et_pb_text admin_label=\"Explore new means of delivering...\" _builder_version=\"3.0.69\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n\r\nExplore new means of delivering services to an increasingly complex client population.\r\n\r\nDevelop organizational capacity to support an expanded range of service offerings.\r\n\r\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=\"Row\" _builder_version=\"3.0.69\" background_position_1=\"top_left\" background_repeat_1=\"no-repeat\" custom_padding=\"0px||0px|\"][et_pb_column_inner type=\"4_4\" saved_specialty_column_type=\"3_4\"][et_pb_divider _builder_version=\"3.0.69\" show_divider=\"on\" color=\"#008868\" 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border_style=\"solid\"]\r\n\r\nPromote a quality culture throughout the organization.\r\n\r\nDevelop a framework for engaging clients of Yee Hong and their families in advancing a quality agenda\r\n\r\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=\"Row\" _builder_version=\"3.0.69\" background_position_1=\"top_left\" background_repeat_1=\"no-repeat\" custom_padding=\"0px||0px|\"][et_pb_column_inner type=\"4_4\" saved_specialty_column_type=\"3_4\"][et_pb_divider _builder_version=\"3.0.69\" show_divider=\"on\" color=\"#008868\" divider_style=\"solid\" divider_position=\"center\" hide_on_mobile=\"off\" saved_tabs=\"all\" global_module=\"2987\" \/][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=\"Row\" _builder_version=\"3.0.69\" background_position_1=\"top_left\" background_repeat_1=\"no-repeat\" background_position_2=\"top_left\" background_repeat_2=\"no-repeat\" custom_padding=\"0px||0px|\" disabled_on=\"off|off|off\" disabled=\"off\"][et_pb_column_inner type=\"1_2\" saved_specialty_column_type=\"3_4\"][et_pb_text admin_label=\"PUT OUR KNOWLEDGE TO WORK IMPROVING THE SYSTEM\" _builder_version=\"3.0.60\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"] PUT OUR KNOWLEDGE TO WORK IMPROVING THE SYSTEM [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=\"1_2\" saved_specialty_column_type=\"3_4\"][et_pb_text admin_label=\"Enhance capacity for knowledge...\" _builder_version=\"3.0.69\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n\r\nEnhance capacity for knowledge exchange enterprises.\r\n\r\nMake effective contributions to public policy development processes.\r\n\r\nBuild a strong network of partners to meet the organization\u2019s goals.\r\n\r\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=\"Row\" _builder_version=\"3.0.69\" background_position_1=\"top_left\" background_repeat_1=\"no-repeat\" custom_padding=\"0px||0px|\"][et_pb_column_inner type=\"4_4\" saved_specialty_column_type=\"3_4\"][et_pb_divider _builder_version=\"3.0.69\" show_divider=\"on\" color=\"#008868\" divider_style=\"solid\" divider_position=\"center\" hide_on_mobile=\"off\" saved_tabs=\"all\" global_module=\"2987\" \/][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=\"Row\" _builder_version=\"3.0.69\" background_position_1=\"top_left\" background_repeat_1=\"no-repeat\" background_position_2=\"top_left\" background_repeat_2=\"no-repeat\" custom_padding=\"0px||0px|\" disabled_on=\"off|off|off\" disabled=\"off\"][et_pb_column_inner type=\"1_2\" saved_specialty_column_type=\"3_4\"][et_pb_text admin_label=\"MAINTAIN FINANCIAL SUSTAINABILITY \" _builder_version=\"3.0.60\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"] MAINTAIN FINANCIAL SUSTAINABILITY [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=\"1_2\" saved_specialty_column_type=\"3_4\"][et_pb_text admin_label=\"Balance social impact and sustainability. Develop social enterprise capacity. \" _builder_version=\"3.0.69\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n\r\nBalance social impact and sustainability.\r\n\r\nDevelop social enterprise capacity.\r\n\r\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=\"Row\"][et_pb_column_inner type=\"4_4\" saved_specialty_column_type=\"3_4\"][et_pb_text admin_label=\"Commitment and Approach to Client Safety\" _builder_version=\"3.0.60\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n

Commitment and Approach to Client Safety<\/h2>\r\nThe Yee Hong Centre for Geriatric Care is strongly committed to client safety. This is evident in its efforts to improve client safety, eliminate potential risks, and report actual or potential injuries and events. Corporate and Divisional Quality Committees regularly review incidents and reports. Annual Quality Improvement Plans are submitted to Health Quality Ontario as a mandated requirement and posted publicly.\r\n\r\nYee Hong Centre - Scarborough Finch Quality Improvement Plan<\/a>\r\nYee Hong Centre - Scarborough McNicoll Quality Improvement Plan<\/a>\r\nYee Hong Ho Lai Oi Wan Centre (Markham) Quality Improvement Plan<\/a>\r\nYee Hong Centre - Mississauga Quality Improvement Plan<\/a>\r\n2015 Q1 Jan-Mar Corporate Balanced Scorecard<\/a>\r\n\r\n[\/et_pb_text][et_pb_text admin_label=\"Privacy Resources at the Yee Hong Centre\" _builder_version=\"3.0.51\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n

Privacy Resources at the Yee Hong Centre<\/h2>\r\nThe Yee Hong Centre Privacy Policy references Ontario\u2019s Personal Health Information Protection Act (PHIPA), and the Quality Care Information Protection Act (QCIPA). Privacy and Confidentiality of personal\/personal health information as a Health Information Custodian are protected. Access to Privacy, Confidentiality and Complaints are available upon request.\r\n\r\nThe Corporate Privacy Officer can be reached at 416-412-4571 ext. 1170 to answer questions and facilitate resolution of privacy issues.\r\n\r\nClick to download Yee Hong's Privacy Brochure<\/a>\r\n\r\n[\/et_pb_text][et_pb_text admin_label=\"Pandemic Planning\" _builder_version=\"3.0.51\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n

Pandemic Planning<\/h2>\r\nThe Yee Hong Centre has developed Emergency Preparedness and Pandemic Planning, Fire Safety, and Influenza Pandemic Response Plans. Up-to-date information will be posted on this website. The Yee Hong Centre Pandemic Information Hotline with have pre-recorded information messages in the following languages: English, Chinese (Cantonese\/Mandarin), including Punjabi, Japanese, and Tagalog (subject to availability of resources).\r\n\r\n[\/et_pb_text][et_pb_text admin_label=\"Accessible Customer Service \" _builder_version=\"3.0.51\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n

Accessible Customer Service<\/h2>\r\nThe Yee Hong Centre strives to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We welcome people with disabilities, including those who are accompanied by a service animal, and those who are accompanied by a support person. We encourage people with disabilities to seek support as required in using assistive devices. Reasonable efforts will be made to communicate with a person with a disability, taking the person\u2019s disability into account. We have policies that include guidelines on Accessibility Standards for Customer Service (available upon request).\r\n\r\nPlease contact the Yee Hong location or specific facility directly to make arrangements in advance.\r\n\r\n[\/et_pb_text][et_pb_text admin_label=\"Disruption of Services\" _builder_version=\"3.0.51\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n

Disruption of Services<\/h2>\r\nYee Hong will make reasonable efforts to provide notice in the event of a disruption in the facilities or services, which impacts people with disabilities. The notice will include reasons for the disruption, anticipated duration and a description of alternative facilities or services available.\r\n\r\n[\/et_pb_text][et_pb_text admin_label=\"Accessibility & Client Feedback\" _builder_version=\"3.0.69\" background_layout=\"light\" text_orientation=\"left\" border_style=\"solid\"]\r\n

Accessibility & Client Feedback<\/h2>\r\nYee Hong welcomes client feedback from members of the public about the delivery of goods and services. Feedback may be given by telephone, completion of the Client Feedback Form<\/a>, email or in writing.\r\n\r\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section bb_built=\"1\" fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" allow_player_pause=\"off\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\" custom_padding=\"0px||0px|\" custom_padding_last_edited=\"off|\" make_fullwidth=\"off\" use_custom_width=\"off\" width_unit=\"on\" make_equal=\"off\" use_custom_gutter=\"off\" module_class=\"footer1\" disabled=\"on\" disabled_on=\"on|on|on\" global_module=\"304\"][et_pb_row global_parent=\"304\" make_fullwidth=\"off\" use_custom_width=\"off\" width_unit=\"on\" use_custom_gutter=\"off\" custom_padding=\"95px||8px|\" background_image=\"https:\/\/carelearning.yeehong.com\/wp-content\/uploads\/footer-bg.jpg\" allow_player_pause=\"off\" parallax=\"off\" parallax_method=\"off\" make_equal=\"off\" parallax_1=\"off\" parallax_method_1=\"off\" custom_css_main_element=\"background-repeat: no-repeat;|| background-size: cover;\" background_position=\"top_left\" background_repeat=\"repeat\" background_size=\"initial\"][et_pb_column type=\"4_4\"][et_pb_text admin_label=\"The Yee Hong Centre for Geriatric Care is a non-profit organization...\" global_parent=\"304\" background_layout=\"dark\" text_orientation=\"center\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" text_font_size=\"25\" text_text_color=\"#ffffff\" custom_padding=\"|180px||180px\" module_class=\"we-plan\" custom_padding_tablet=\"|15px||15px\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"20\" text_font_size_phone=\"18\" text_font_size_last_edited=\"on|desktop\" background_position=\"top_left\" background_repeat=\"repeat\" background_size=\"initial\"]\r\n\r\nThe Yee Hong Centre for Geriatric Care is a non-profit organization serving seniors and caregivers in the Greater Toronto Area.\r\n\r\nWe plan and deliver high quality and culturally appropriate services\u00a0to enable Chinese Canadian and other seniors to live their lives to the fullest \u2013\u00a0healthy, independent and dignified. Yee Hong\u2019s continuum of care services benefit over 15,000 individuals every year.\u00a0Help support us today!\r\n\r\n[\/et_pb_text][et_pb_text admin_label=\"CARE-Learning funding support provided by the Central LHIN\" global_parent=\"304\" background_layout=\"dark\" text_orientation=\"right\" text_font=\"PT Sans||on||\" text_font_size=\"18\" text_text_color=\"#ffffff\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" custom_padding=\"|45px||\" background_position=\"top_left\" background_repeat=\"repeat\" background_size=\"initial\"]\r\n

CARE-Learning funding support provided by the Central LHIN<\/p>\r\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\"1\" fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" allow_player_pause=\"off\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\" custom_padding=\"0px||0px|\" make_fullwidth=\"off\" use_custom_width=\"off\" width_unit=\"on\" make_equal=\"off\" use_custom_gutter=\"off\" module_class=\"footer2\" global_module=\"306\"][et_pb_row global_parent=\"306\" make_fullwidth=\"off\" use_custom_width=\"off\" width_unit=\"on\" use_custom_gutter=\"off\" background_color=\"#b3bd94\" allow_player_pause=\"off\" parallax=\"off\" parallax_method=\"off\" make_equal=\"off\" parallax_1=\"off\" parallax_method_1=\"off\" parallax_2=\"off\" parallax_method_2=\"off\" custom_padding=\"|40px||40px\" background_position=\"top_left\" background_repeat=\"repeat\" background_size=\"initial\"][et_pb_column type=\"2_3\"][et_pb_text admin_label=\"Subscribe for CARE-Learning email updates\" global_parent=\"306\" background_layout=\"dark\" text_orientation=\"left\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" text_font=\"Open Sans|on|||\" text_font_size=\"14px\" background_position=\"top_left\" background_repeat=\"repeat\" background_size=\"initial\"]\r\n

SUBSCRIBE FOR CARE-LEARNING EMAIL UPDATES<\/strong><\/h4>\r\n[\/et_pb_text][et_pb_code admin_label=\"Newsletter Form\" global_parent=\"306\" background_position=\"top_left\" background_repeat=\"repeat\" background_size=\"initial\"]