Mencius once advocated: “Honour all elderly, as we do our own aged parents.” At Yee Hong Mississauga Centre, the healthcare team puts this old Chinese saying into practice every day. And families notice it too.
The daughter of a resident wrote to express her appreciation to staff members for supporting her mother, who was devastated by the news that her spouse had passed away, when she herself could not be there to comfort her mother. She gave special thanks to Vera Ip (Activation Worker) and Daisy Meng (PSW), who took time to be with her mother and consoled her, and to the team for keeping an eye on her mother, serving her meals in her room and making sure she was eating. In another appreciation email, a son expressed gratitude to Addy Leung (Activation Worker) for kindness and thoughtfulness shown to his father and helped him with shaving and grooming.
Frontline staff understand the anxiety and isolation that residents feel during COVID-19. They make extra efforts to care for residents’ physical and mental health during these trying times, as they care for their own loved ones.