Past COVID-19 Updates

For the latest updates on Yee Hong’s response to the COVID-19 crisis, please visit our main COVID-19 page.

Apr 16, 2020 – COVID-19 FAQ updated

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Apr 13, 2020 – COVID-19 detected at Yee Hong Centre – Scarborough-McNicoll

COVID-19 has been detected in an employee of the Yee Hong Centre – Scarborough-McNicoll site. The employee had been exposed to an active outbreak at another healthcare facility and has not worked at Yee Hong since an overnight shift on one of the care units from April 1-2. Toronto Public Health confirmed the test result on Sunday, April 12 and declared a “Suspected Outbreak” to better monitor the situation over the next 4 to 5 days. At this time there is no evidence of spread to any resident or other staff of the McNicoll Centre.

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Apr 13, 2020 – Yee Hong team switches roles to serve our seniors

The global pandemic brought sudden and dramatic changes to Yee Hong.

In March, most programs and classes were suspended for seniors living in the community. Group activities stopped, and the government banned visitors and volunteers in our long-term care homes. During these uncertain times, our seniors suddenly had fewer choices.

Employees in the Community and Professional Services (CPS) division want to be part of the solution. Social Workers, the program coordinator and program workers, assistants and aides, all took on new duties in long-term care when the pandemic put their regular work on hold. Even the minibus drivers took new assignments indoors when the shuttle service was suspended!

Over 60 colleagues moved temporarily to help long-term care residents while the Active Senior Program, Transportation Services, Volunteer Development, Social Workers, Congregate Dining and Adult Day Program are placed on hold. A few more chose to work in Home Support Services, where Yee Hong continues to provide LHIN-funded assistance to seniors in their own homes.

The team has shown its dedication to Yee Hong seniors many times. The real test came the weekend of March 28-29 when a part-time long-term care employee tested positive for COVID-19. CPS managers and senior leaders pulled a call together with redeployed staff, answered their questions and addressed their concerns about workplace safety. The entire CPS team showed up for work Monday morning, and helped our Markham residents through a very difficult day.

On top of the duties related to deployment, some staff members continue to support their Congregate Dining and Adult Day Program clients on the telephone. Remote programs for exercise, education and more are in development to keep our seniors engaged and active wherever they live, in long-term care or in the community.

Apr 8, 2020 – Good News During COVID-19 blog launched

In these extraordinary and unprecedented times, good news can be hard to find. Yee Hong is launching this new blog to bring you heartwarming, feel-good stories from our community. We hope you enjoy them as much as we do.

Good News During COVID-19 blog

Apr 7, 2020 – Love and Care in a Global Crisis (News Release)

As the situation with COVID-19 continues to evolve, the government calls on everyone to stay home and practice social distancing, but it doesn’t mean that we would stop caring for each other in the community. In the past few days, Yee Hong Community Wellness Foundation has received generous donations of face masks, gloves and other critical personal protective equipment from individuals and organizations.

Love and Care in a Global Crisis (PDF full text)

Apr 1, 2020 – Video chat service extremely popular

Yee Hong’s video chat service to connect families during the COVID-19 crisis has proven to be extremely popular. Since the launch of the service last week, we have completed 412 chat calls for residents isolated from their loved ones. Yee Hong staff make every effort to respond to chat requests in an organized and timely manner.

Mar 31, 2020 – Positive test for COVID-19 at Yee Hong Markham Centre (News Release)

COVID-19 has been detected in one employee of the Yee Hong Markham Centre. As a precaution to prevent an outbreak, and alongside York Region Public Health, we implemented isolation protocols on the 2nd floor of our Markham Centre. The affected staff person is isolated at home and has not been in contact with our residents since March 24, 2020. Two close workplace contacts of the positive test staff person are on 14-day isolation at home.

Positive test for COVID-19 at Yee Hong Markham Centre (PDF full text)

Mar 27, 2020 – COVID-19 FAQ Translations

Translations in Simplified and Traditional Chinese of our new COVID-19 FAQ page are now available.

Mar 26, 2020 – COVID-19 Frequently Asked Questions

In response to frequent questions from residents, families and other concerned persons, we are introducing a new FAQ page on Yee Hong’s response to the COVID-19 coronavirus pandemic.

COVID-19 Frequently Asked Questions

Mar 25, 2020 – Day Program and Congregate Dining Status Updates

As a result of further development in the COVID-19 situation, Day Programs and Congregate Dining at all homes and community will not be reopening on April 5 and the status will change to until further notice.

Mar 22, 2020 – Announcement of Connecting Family with Residents via Video Chat

In order to support our residents and their loved ones during this time, we are providing video chat services to help our long-term care residents connect with their family members. If you would like to talk to your loved ones through video chat, please complete the online registration form and we will get back to you with further information as soon as possible.

Click here to register

Mar 20, 2020 – Recorded hotline now available

A recorded hotline (in English, Mandarin, and Cantonese) is available at 416-940-4815 with the latest information about building access, service changes and the status of our pandemic response at Yee Hong.

Mar 17, 2020 – Yee Hong program and service cancellations due to COVID-19

Over the weekend, we made important changes to policies to restrict non-essential visitors from entering our long-term care homes, which we implemented as of 12am midnight March 14.

As a result, many services were cancelled for seniors living in the community. Here is the list of services/programs affected:

  • Day programs and congregate dining programs at all homes (cancelled until April 5)
  • All active senior programs, including Macrobian Club classes
  • Private home care
  • Transportation services


Mar 15, 2020 – Announcement of Cancellation of Services

In light of the recent Ontario Health directive, Yee Hong will be restricting entry to our long-term care homes as of midnight March 14th for all visitors. As a result, all of our day programs and congregate dining programs will be closed March 16 until April 5.

Cancellation of Services (PDF full text)

Mar 15, 2020 – Preparation for Pandemic

Yee Hong has been actively reviewing our pandemic plans and readiness for business continuation. Clinical and corporate leaders continue to meet frequently to review the latest clinical and governmental information and to coordinate any necessary changes to our actions. Our staff members and volunteers continue to be screened.

We have taken additional proactive measures such as cancelling large group activities and cancelling all of our active senior programs, adult day programs, congregate dining programs, transportation, private home care, and any other programming.

Preparation for Pandemic (PDF full text)

Mar 15, 2020 – Directive to restrict entry (Ontario Ministry of Health)

It is our priority to keep our residents safe. In light of the recent Ontario Health directive we will be restricting entry to our buildings as of midnight March 14th for all visitors to include hired sitters. We will disable passes to prevent entry.

This is a highly unusual time and we understand that preventing visits will make you feel some level of anxiety. Please trust that we have a shared interest in protecting our residents and our focus is on prevention and spread of the COVID-19.

Ontario Ministry of Health memo (PDF full text)

Mar 13, 2020 – Yee Hong service changes due to global COVID-19 pandemic (News Release)

In response to the global COVID-19 pandemic, several changes to Yee Hong programs for seniors living in the community were announced today:

  • Active Seniors Programs are suspended as of Saturday, March 14.
  • Yee Hong Volunteer Recognition Day scheduled April 4 is postponed
  • National Volunteer Week events in April will be rescheduled

Yee Hong service changes due to global COVID-19 pandemic (PDF full text)

Mar 11, 2020 – Active screening begins for COVID-19

On March 9, 2020, the Ontario government instructed all long-term care homes to begin active screening of all visitors, new admissions, re-admissions, and returning residents. Depending on recent travel history and health status, some people will not be allowed to enter our long-term care facilities. For people who do, hand hygiene is the best way to stop the spread of infection.

Active screening begins for COVID-19 (PDF full text)