Past COVID-19 Updates
Aug 25, 2020 – Paid Home Care Services Resumed!
Our paid home care services have resumed! Light home making, grocery shopping, and light meal preparation is now available to existing clients. We will soon be able to take on new clients – do not hesitate to contact us at 416-940-4809 for a free assessment. We look forward to providing much needed relief.
Aug 21, 2020 – Markham Adult Day Program Porch Visit
As part of the implementation of CPS reopening plan, starting Aug 5th Markham ADP launched “Porch Visits” to better support Adult Day Program (ADP) clients in the community. This service is especially important for people who have been socially isolated and depressed due to the lack of activities and interaction during the Pandemic.
In the first round porch visit the Markham ADP staff team, along with Andy Leung, Director of CSS (Community Support Services), and our driver from Yee Hong’s Transportation team, visited 14 clients who do not have access to Virtual Services from Markham ADP. All clients were very happy to see Yee Hong’s visiting team after nearly 5 months without in-person ADP programs that were suspended in mid-March. During the visit, clients and caregivers warmly chatted with ADP staff. Staff wore face masks and they maintained a safe physical distance.
Thanks to the generous donation from Markham ADP colleague Abby Chan and her family, the visiting team were able to present small gift pack with cloth masks and bean bags to all clients. These gifts were welcome and appreciated by all clients who received a visit. The Markham ADP Porch Visits will continue on a weekly basis.
Aug 11, 2020 – Yee Hong Grocery Service
This summer we’re bringing healthy, affordable food to people in need.
Yee Hong has received funding from the Ontario Community Support Association to establish a volunteer-based grocery delivery service to support seniors and individuals living with a disability or low income during the pandemic. Details are available here. Please contact Sophie Ma at 416-412-4571 x2601 or email email@example.com to register and place orders.
Every week, clients have the option of ordering one or more of the preset grocery packages and have them delivered to their homes by one of our volunteers on Friday afternoon. Clients only need to pay for the value of the package (no taxes or other fees including delivery will be added).
Scarborough: Highway 404 to Markham Road and Highway 7 to Sheppard Avenue
Mississauga: Erin Mills Parkway to Hurontario Street and Highway 401 to Queen Elizabeth Way
Order Dates (submitted by 11:30am)
Delivery Dates (2:00-4:00pm)
Aug 4, 2020 – In-person services restored in Yee Hong Garden Terrace
Yee Hong Garden Terrace restored several services suspended earlier this year during the provincial emergency. These programs resumed in-person or online in August:
- YHGT restored Clinic services including foot clinic, blood work & physiotherapy. All YHGT residents are welcome to participate. Please contact YHGT Clinic to register.
- Virtual Programs: Tai Chi Class, Drum Class, Individual Exercise & Diabetic Virtual Consultation. All YHGT residents are welcome to join, please contact YHGT Management Office to register.
- Live Chat: connecting residents with friends and families. All YHGT residents are welcome to join, please contact YHGT Management Office to register.
Jun 30, 2020 – Yee Hong families can register online to visit a loved one
Yee Hong families can register online to visit a loved one. Appointments are scheduled Monday to Friday during the day to make additional staffing available for this new outdoor program. A staff person will return each resident to their floor at the end of the family visit.
We expect a large number of requests each week and we have limited space to safely seat people in our gardens and outdoor spaces. For greater fairness after the province-wide lockdown, Yee Hong will prioritize short visits to accommodate the largest number of families. Teams of staff are assigned to move residents safely down to the garden and back again on half-hour intervals, leaving about 20 minutes for a typical visit. Please arrive promptly for your appointment and maintain 2m of physical distance to help us prevent unsafe crowding at entrances.
The global pandemic continues, and our top priority remains the safety of residents and staff. Please review the safety instructions to prepare for your visit. The provincial government requires a recent test of your COVID status to visit an Ontario long-term care home.
Families register online for an Outdoor Visit. For each request a staff person will contact the family to schedule a suitable date and time for their visit. A schedule will be developed for all visits in each Centre, tracking confirmed sessions to avoid double-booking and to get the resident ready with help from PSWs and nurses. We accommodate requests for a special day or time as often as we can.
Jun 22, 2020 – Negative tests for COVID-19 in all four Yee Hong Centres
Comprehensive testing of long-term care staff returned negative results for all Yee Hong staff. No employees working in any Yee Hong Centre have the virus. The provincial government has ordered COVID testing twice in June, at the beginning of the month and at the end of the month, for everyone working in long-term care.
Jun 16, 2020 – COVID-19 has been detected in an employee of the Yee Hong Markham Centre
COVID-19 has been detected in an employee of the Markham Centre. Incomplete results are available for other staff at the long-term care home and no other positive tests have been identified at this time. The employee shows no symptoms and is isolated at home to prevent spread to others. All the best-practice infection control measures are already in place throughout the Markham Centre. The affected employee is being retested to confirm their status.
These cases were identified during comprehensive testing of all staff for the government’s preventive screening program in Ontario long-term care homes. Staff were swabbed on Friday, June 12 by a LHIN test team. More detailed information will be posted to this website once we receive the complete set of results.
Jun 12, 2020 – Visitors return to Yee Hong in June
On June 11 the government announced family visitors would be welcome again at Ontario long-term care homes after June 18, 2020. We’re excited to bring families back together at Yee Hong after so many months apart.
At this time the government’s visitor ban remains in place. Yee Hong is reviewing the Ontario visitor guidelines which will be subject to strict health and safety protocols. The government prepared this guide Resuming Visits in Long-Term Care Homes. Please review Page 4 for “Visitor Requirements.”
We’ve been anticipating this change and we’ll be cautious and prudent as resident safety is our top priority. As a first step we’re developing a “fresh air” strategy to bring our residents outside and back to their units, maintaining physical distance while we give everyone a turn to enjoy the outdoors.
Once our residents are outdoors we’ll find safe and fun strategies to re-introduce family members at all 4 Yee Hong Centres.
Yee Hong will move carefully and keep the focus on safety for our residents and staff. Continue to watch our website for details as they become available.
Jun 12, 2020 – Drop off special items and care packages for your loved ones at Yee Hong
Family members may drop off care packages and clothing for their loved ones starting Monday, June 22.
Yee Hong staff will be assigned to clean and disinfect your special items before delivery to resident floors. Clothing will be laundered in our facility. Place your items in a clear package so we can see what it is. Add a label with the resident’s name, room number, a list of the contents, your contact information and the date you dropped it off.
- Yes please: Summer clothing, reading, gifts, photos and mementos.
- No thanks: Please don’t send food, drinks or valuables.
We cannot be responsible for any damage that occurs due to cleaning and disinfection.
To avoid crowding when our staff come and go during shift changes, this service is available Monday-Friday, 10:00am-2:00pm. Park out front in a space reserved for visitors, enter at the front door, and drop your package with the staff person at the screening desk. We do not have staff available to safely receive your packages on the weekend.
Jun 12, 2020 – Better access to care in Seneca Towers
As part of the North York Toronto COVID-19 Community Responsive Team, a Yee Hong health professional is available for the tenants at Seneca Tower, a Seniors Housing at 1700 Finch Ave, E. to deal with health and self-isolation issues related to the COVID-19 situation.
The health professional can refer the tenants to primary care physicians and community services via phone, virtual or in-person supports. This is an additional resource to help the tenants at Seneca Tower to mitigate the risk of COVID-19 and to address the secondary health effects of self-isolation and social distancing.
To connect with the health professional at Seneca Tower, please call: 416-940- 4817.
Jun 12, 2020 – Yee Hong Meal Delivery Service
During this unprecedented time, food access can become a challenge for older adults and seniors. Those living with limited mobility and/or a chronic illness such as dementia, limited technology access to order food, and who live alone are particularly vulnerable. To better support these individuals, Yee Hong has partnered with Sam Woo BBQ to deliver hot meals free of delivery fees to adults and seniors living in the community. This service is currently offered at Seneca Towers, Villa Elegance, and Yee Hong Garden Terrace and is generously supported by the Central East Local Health Integration Network’s Ontario Dementia Strategy.
Jun 5, 2020 – We are all in this together!
May 24, 2020 – Update: no COVID-19 at Mississauga Centre
Peel Region Public Health today withdrew an outbreak order from the Yee Hong Centre – Mississauga site. A resident tested positive from a sample taken May 20 and it seemed to indicate an outbreak. A comprehensive investigation of staff and residents contradicts the original result. The resident has no symptoms, two new test samples collected from the resident are negative for COVID-19, and dozens of staff and residents have since tested negative themselves. There is no evidence of COVID-19 at the Mississauga Centre.
May 22, 2020 – COVID-19 has been detected in a resident of the Yee Hong Centre – Mississauga site
COVID-19 has been detected in a resident of the Yee Hong Centre – Mississauga site. The resident shows no symptoms and has been isolated from others since March 15 to permit regular treatments for another condition outside the Mississauga Centre. All the best-practice infection control measures are already in place throughout the facility and there are no affected employees.
The resident has been retested. A second swab has been sent to confirm their COVID status. More detailed information will be posted to this website once we receive the complete set of results.
May 21, 2020 – Yee Hong residents all negative for COVID-19 (News Release)
Public health authorities confirmed Yee Hong seniors and staff are COVID-free in four long-term care homes. A total of 1698 test swabs were taken at four locations between May 4 and May 18 to confirm our residents are healthy and safe from the virus.
May 21, 2020 – COVID-19 not present during public health screening
Public health authorities confirmed Yee Hong seniors and staff are COVID-free in four long-term care homes as of May 18. Yee Hong undertook comprehensive testing in all four long-term care homes in conjunction with the local health units. This examination is according to the government directive to test all residents and staff.
May 19, 2020 – COVID-19 is not present at Yee Hong Centre – Scarborough-Finch
Toronto Public Health confirmed COVID-19 is not present at Yee Hong Scarborough-Finch. No residents of any Yee Hong Centre are positive for the virus.
May 15, 2020 – Three Yee Hong Centres are COVID-free after comprehensive testing
Starting May 4, Yee Hong undertook comprehensive testing in all four long-term care homes in conjunction with the local health units. We are very pleased to share with families and friends that the Mississauga, Markham and Scarborough-McNicoll Centres are confirmed to have no cases of COVID-19. This examination is according to the government directive to test all residents and staff.
May 15, 2020 – Yee Hong’s Infection Prevention and Control Measures
Staff and managers take precautions to prevent infection from spreading within Yee Hong Centres. Take a closer look at special measures introduced in March 2020.
May 15, 2020 – COVID-19 has been detected in a resident of the Yee Hong Centre – Scarborough-Finch site
COVID-19 has been detected in a resident of the Yee Hong Centre – Scarborough-Finch site. Incomplete results for all staff at the facility indicate three positive employee tests as well. The resident and employees show no symptoms and are isolated to prevent spread to others. All the best-practice infection control measures are already in place throughout the facility and the affected employees are at home. Each of the positive cases is being retested to confirm their status.
These cases were identified during comprehensive testing of all staff and residents for the government’s preventive screening program in Ontario long-term care homes. Staff and residents were swabbed on Monday, May 11 by a mobile test team from Scarborough Health Network. More detailed information will be posted to this website once we receive the complete set of results.
May 6, 2020 – Update: no COVID-19 at Scarborough-McNicoll Centre
Toronto Public Health today withdrew an outbreak order from the Yee Hong Centre – Scarborough-McNicoll site. A resident’s positive test on April 21 seemed to indicate an outbreak but a comprehensive investigation of staff and residents contradicts the original result. The resident has no symptoms, three new test samples collected from the resident are negative for COVID-19, and dozens of staff and residents have since tested negative themselves. The McNicoll site becomes the second Yee Hong facility to lift a COVID-19 outbreak without any residents becoming infected.
May 6, 2020 – Angela’s back!
Angela Yin, a Registered Nurse at Yee Hong’s Markham Centre, returned to work on May 5 after recovering from COVID-19. The management team and Angela’s colleagues stood in the lobby a safe distance from one another at 3pm yesterday. When Angela rounded the corner, everyone erupted into applause.
May 4, 2020 – New testing reveals no evidence of a COVID-19 outbreak at McNicoll site
New testing reveals no evidence of a COVID-19 outbreak at the Yee Hong Centre – Scarborough-McNicoll site as of Monday, May 4. Toronto Public Health confirmed three consecutive negative tests for the resident who tested positive some weeks ago. The resident has never shown COVID symptoms of any kind, and no credible vector for infection can be identified. We have asked Toronto Public Health to assess whether the original result was a false positive or some other error. Subsequent tests of 25 other residents on the first floor and dozens of McNicoll employees are all negative for the virus. All Yee Hong long term care staff and residents will be tested according to the government’s latest directive to the long-term care sector.
May 3, 2020 – No cases of COVID-19 at Yee Hong Mississauga Centre after comprehensive testing
Peel Region Public Health has confirmed that all COVID-19 tests conducted at Yee Hong Centre – Mississauga on April 29, including 195 residents and 205 staff, came back negative. This comprehensive testing was part of the Ontario government’s push to test all long-term care homes in the province. We will continue to be vigilant and follow all the measures we have diligently put in place to keep our homes safe for everyone.
May 1, 2020 – Touchless Door Opener installed at Yee Hong Garden Terrace
Yee Hong Garden Terrace has been putting lots of focus on eliminating the spread of COVID-19. We always put great emphasis on hand hygiene and practicing physical distancing. This approach is good but our property team is also striving for excellence by installing the touchless door opening sensor in the two multipurpose rooms. Residents simply raise their hands in front of the sensor and the door will open automatically. This will reduce the surface to be touched, thereby cutting off the chain of virus transmission.
Apr 22, 2020 – Update: COVID-19 detected at Yee Hong Centre – Scarborough-McNicoll
COVID-19 has been detected in a resident of the Yee Hong Centre – Scarborough-McNicoll site. The resident shows no symptoms and her case was uncovered while investigating a previous employee positive test. The other 25 residents in that unit tested negative and have no symptoms. Best-practice infection control measures are already in place and all staff on the unit are being tested.
Apr 21, 2020 – No residents affected as COVID-19 outbreak ends at Yee Hong Markham Centre (News Release)
York Region Public Health declared the COVID-19 outbreak is over at the Yee Hong Markham Centre on April 20, 2020. Vigilant staff, early intervention and effective mitigation strategies helped contain a single case at the Centre after an employee tested positive for COVID-19. No residents of the Markham Centre were affected by the virus.
Apr 21, 2020 – Yee Hong hosted phone-in sessions in April to address questions and concerns
Yee Hong hosted phone-in sessions in April to address questions and concerns. Clinical leaders in each Yee Hong Centre opened special teleconference lines to bring family members up to date on April 2 (Mississauga), April 6 (Markham), April 8 (Finch) and April 16 (McNicoll).
Callers raised hundreds of questions, most of them covering similar themes: safety measures, virus testing, resident care, changing work rules and staffing practices. A total of 575 callers joined the four teleconferences, and in a poll of participants more than 90% said they were “Very Satisfied” or “Satisfied” with what they heard.
Although it hasn’t been possible to answer every question submitted – occasionally we get emails with more than 20 questions – Yee Hong is committed to transparency during the global pandemic. New dates for May teleconferences will be announced soon – watch your email and www.yeehong.com/covid-19 for details.
Apr 20, 2020 – Yee Hong CEO video message posted
Apr 16, 2020 – COVID-19 FAQ updated
Apr 13, 2020 – COVID-19 detected at Yee Hong Centre – Scarborough-McNicoll
COVID-19 has been detected in an employee of the Yee Hong Centre – Scarborough-McNicoll site. The employee had been exposed to an active outbreak at another healthcare facility and has not worked at Yee Hong since an overnight shift on one of the care units from April 1-2. Toronto Public Health confirmed the test result on Sunday, April 12 and declared a “Suspected Outbreak” to better monitor the situation over the next 4 to 5 days. At this time there is no evidence of spread to any resident or other staff of the McNicoll Centre.
Apr 13, 2020 – Yee Hong team switches roles to serve our seniors
The global pandemic brought sudden and dramatic changes to Yee Hong.
In March, most programs and classes were suspended for seniors living in the community. Group activities stopped, and the government banned visitors and volunteers in our long-term care homes. During these uncertain times, our seniors suddenly had fewer choices.
Employees in the Community and Professional Services (CPS) division want to be part of the solution. Social Workers, the program coordinator and program workers, assistants and aides, all took on new duties in long-term care when the pandemic put their regular work on hold. Even the minibus drivers took new assignments indoors when the shuttle service was suspended!
Over 60 colleagues moved temporarily to help long-term care residents while the Active Senior Program, Transportation Services, Volunteer Development, Social Workers, Congregate Dining and Adult Day Program are placed on hold. A few more chose to work in Home Support Services, where Yee Hong continues to provide LHIN-funded assistance to seniors in their own homes.
The team has shown its dedication to Yee Hong seniors many times. The real test came the weekend of March 28-29 when a part-time long-term care employee tested positive for COVID-19. CPS managers and senior leaders pulled a call together with redeployed staff, answered their questions and addressed their concerns about workplace safety. The entire CPS team showed up for work Monday morning, and helped our Markham residents through a very difficult day.
On top of the duties related to deployment, some staff members continue to support their Congregate Dining and Adult Day Program clients on the telephone. Remote programs for exercise, education and more are in development to keep our seniors engaged and active wherever they live, in long-term care or in the community.
Apr 8, 2020 – Good News During COVID-19 blog launched
In these extraordinary and unprecedented times, good news can be hard to find. Yee Hong is launching this new blog to bring you heartwarming, feel-good stories from our community. We hope you enjoy them as much as we do.
Apr 7, 2020 – Love and Care in a Global Crisis (News Release)
As the situation with COVID-19 continues to evolve, the government calls on everyone to stay home and practice social distancing, but it doesn’t mean that we would stop caring for each other in the community. In the past few days, Yee Hong Community Wellness Foundation has received generous donations of face masks, gloves and other critical personal protective equipment from individuals and organizations.
Apr 1, 2020 – Video chat service extremely popular
Yee Hong’s video chat service to connect families during the COVID-19 crisis has proven to be extremely popular. Since the launch of the service last week, we have completed 412 chat calls for residents isolated from their loved ones. Yee Hong staff make every effort to respond to chat requests in an organized and timely manner.
Mar 31, 2020 – Positive test for COVID-19 at Yee Hong Markham Centre (News Release)
COVID-19 has been detected in one employee of the Yee Hong Markham Centre. As a precaution to prevent an outbreak, and alongside York Region Public Health, we implemented isolation protocols on the 2nd floor of our Markham Centre. The affected staff person is isolated at home and has not been in contact with our residents since March 24, 2020. Two close workplace contacts of the positive test staff person are on 14-day isolation at home.
Mar 27, 2020 – COVID-19 FAQ Translations
Translations in Simplified and Traditional Chinese of our new COVID-19 FAQ page are now available.
Mar 26, 2020 – COVID-19 Frequently Asked Questions
In response to frequent questions from residents, families and other concerned persons, we are introducing a new FAQ page on Yee Hong’s response to the COVID-19 coronavirus pandemic.
Mar 25, 2020 – Day Program and Congregate Dining Status Updates
As a result of further development in the COVID-19 situation, Day Programs and Congregate Dining at all homes and community will not be reopening on April 5 and the status will change to until further notice.
Mar 22, 2020 – Announcement of Connecting Family with Residents via Video Chat
In order to support our residents and their loved ones during this time, we are providing video chat services to help our long-term care residents connect with their family members. If you would like to talk to your loved ones through video chat, please complete the online registration form and we will get back to you with further information as soon as possible.
Mar 20, 2020 – Recorded hotline now available
A recorded hotline (in English, Mandarin, and Cantonese) is available at 416-940-4815 with the latest information about building access, service changes and the status of our pandemic response at Yee Hong.
Mar 17, 2020 – Yee Hong program and service cancellations due to COVID-19
Over the weekend, we made important changes to policies to restrict non-essential visitors from entering our long-term care homes, which we implemented as of 12am midnight March 14.
As a result, many services were cancelled for seniors living in the community. Here is the list of services/programs affected:
- Day programs and congregate dining programs at all homes (cancelled until April 5)
- All active senior programs, including Macrobian Club classes
- Private home care
- Transportation services
Mar 15, 2020 – Announcement of Cancellation of Services
In light of the recent Ontario Health directive, Yee Hong will be restricting entry to our long-term care homes as of midnight March 14th for all visitors. As a result, all of our day programs and congregate dining programs will be closed March 16 until April 5.
Mar 15, 2020 – Preparation for Pandemic
Yee Hong has been actively reviewing our pandemic plans and readiness for business continuation. Clinical and corporate leaders continue to meet frequently to review the latest clinical and governmental information and to coordinate any necessary changes to our actions. Our staff members and volunteers continue to be screened.
We have taken additional proactive measures such as cancelling large group activities and cancelling all of our active senior programs, adult day programs, congregate dining programs, transportation, private home care, and any other programming.
Mar 15, 2020 – Directive to restrict entry (Ontario Ministry of Health)
It is our priority to keep our residents safe. In light of the recent Ontario Health directive we will be restricting entry to our buildings as of midnight March 14th for all visitors to include hired sitters. We will disable passes to prevent entry.
This is a highly unusual time and we understand that preventing visits will make you feel some level of anxiety. Please trust that we have a shared interest in protecting our residents and our focus is on prevention and spread of the COVID-19.
Mar 13, 2020 – Yee Hong service changes due to global COVID-19 pandemic (News Release)
In response to the global COVID-19 pandemic, several changes to Yee Hong programs for seniors living in the community were announced today:
- Active Seniors Programs are suspended as of Saturday, March 14.
- Yee Hong Volunteer Recognition Day scheduled April 4 is postponed
- National Volunteer Week events in April will be rescheduled
Mar 11, 2020 – Active screening begins for COVID-19
On March 9, 2020, the Ontario government instructed all long-term care homes to begin active screening of all visitors, new admissions, re-admissions, and returning residents. Depending on recent travel history and health status, some people will not be allowed to enter our long-term care facilities. For people who do, hand hygiene is the best way to stop the spread of infection.