Yee Hong responds to COVID-19

Throughout the pandemic, Yee Hong has relied on the best scientific evidence to keep our teams and our seniors safe and healthy. Yee Hong is vigilant to detect the virus when it occurs in our Centres, and we take comprehensive steps for infection prevention and control.

For the latest updates on COVID-19 in our province, please visit the Ontario COVID-19 website.

Visiting Yee Hong


General visitors are welcome. Masking in our Centres is required throughout your visit.

If you are not well, had recent close contact with a positive COVID-19 case or have been told to quarantine, please refrain from visiting our residents.

  • 4 indoor visitors per resident at a time is permitted (please book in advance for groups larger than 4)
  • Outdoor visiting weekdays 9:00 to 5:00, no maximum
  • Please book a resident’s day and overnight absences in advance
  • During an outbreak, two essential caregivers per resident at a time is permitted

Read our complete visitor policy here.

Building Access During an Outbreak

When a long-term care home is on outbreak, we all have a responsibility to ensure the continued health, safety and care of our residents, caregivers, families, visitors and staff. One of the protective measures we take includes limiting visitor access.

When a home is on outbreak, two essential caregivers per resident will be allowed to visit throughout the entire outbreak duration. This is to limit the risk of transmission and help keep residents safe. End-of-life exemptions will apply. Your loved one’s care team will work with you and your family in these situations.

Gifts and Care Packages

  • Please clean your hands before and after handling gifts/care packages.
  • Do not prepare or send packages to a resident if you are not feeling well.


  • Masking is required at all times, and for that reason we ask visitors and Essential Caregivers not to eat while in the room. If you brought food for a loved one, do not share with other residents.
  • Please assist and/or remind our residents to clean their hands before and after eating.

Connecting Family with Residents

Video Chat

In order to support our residents and their loved ones during this time, we are providing video chat services to help our long-term care residents connect with their family members. If you would like to talk to your loved ones through video chat, please complete the online registration form below and we will get back to you with further information as soon as possible.

Click here to register

Video chat instructions

Using FaceTime (Apple devices only)
Using Skype
Adding Contacts in Skype

Important Links

Find out more about the 2019 novel coronavirus (COVID-19), how to protect yourself, what to do if you’re sick after you travel and how to recognize possible symptoms.