Corporate Information
Yee Hong’s 2026-2028 Renewal and Performance Plan
Yee Hong’s 2026–2028 Renewal and Performance Plan, Growth. Innovation. Leadership., builds on the strong foundation we have created together and sets a clear direction for the next three years. Through five focused goals, we will enhance the resident and client experience, invest in our people, strengthen how we work, and continue delivering exceptional care and service as we prepare for the next phase of growth.
Click here or on the image below to download the full 2026-2028 Renewal and Performance Plan.
Privacy Resources at the Yee Hong Centre
The Yee Hong Centre Privacy Policy references Ontario’s Personal Health Information Protection Act (PHIPA), and the Quality Care Information Protection Act (QCIPA). Privacy and Confidentiality of personal/personal health information as a Health Information Custodian are protected. Access to Privacy, Confidentiality and Complaints are available upon request.
The Corporate Privacy Officer can be reached at 416-412-4571 ext. 1170 to answer questions and facilitate resolution of privacy issues.
Accessible Customer Service
The Yee Hong Centre strives to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We welcome people with disabilities, including those who are accompanied by a service animal, and those who are accompanied by a support person. We encourage people with disabilities to seek support as required in using assistive devices. Reasonable efforts will be made to communicate with a person with a disability, taking the person’s disability into account. We have policies that include guidelines on Accessibility Standards for Customer Service (available upon request).
Please contact the Yee Hong location or specific facility directly to make arrangements in advance.
Disruption of Services
Yee Hong will make reasonable efforts to provide notice in the event of a disruption in the facilities or services, which impacts people with disabilities. The notice will include reasons for the disruption, anticipated duration and a description of alternative facilities or services available.
Accessibility & Client Feedback
Yee Hong welcomes client feedback from members of the public about the delivery of goods and services. Feedback may be given by telephone, completion of the Client Feedback Form, email or in writing.