Strategic Plan 2016 – 2021
For more information on the Strategic Plan, please email firstname.lastname@example.org
Strategic Direction And Goals
BROADEN SERVICES TO MEET THE EMERGING NEEDS OF AGING SENIORS
Explore new means of delivering services to an increasingly complex client population.
Develop organizational capacity to support an expanded range of service offerings.
IMPROVE CLIENT EXPERIENCE ACROSS ALL PROGRAMS
Promote a quality culture throughout the organization.
Develop a framework for engaging clients of Yee Hong and their families in advancing a quality agenda
PUT OUR KNOWLEDGE TO WORK IMPROVING THE SYSTEM
Enhance capacity for knowledge exchange enterprises.
Make effective contributions to public policy development processes.
Build a strong network of partners to meet the organization’s goals.
MAINTAIN FINANCIAL SUSTAINABILITY
Balance social impact and sustainability.
Develop social enterprise capacity.
Commitment and Approach to Client Safety
The Yee Hong Centre for Geriatric Care is strongly committed to client safety. This is evident in its efforts to improve client safety, eliminate potential risks, and report actual or potential injuries and events. Corporate and Divisional Quality Committees regularly review incidents and reports. Annual Quality Improvement Plans are submitted to Health Quality Ontario as a mandated requirement and posted publicly.
Yee Hong 2018 Quality Improvement Plan Narrative
Yee Hong Centre – Scarborough Finch 2018 Quality Improvement Plan and 2017 Progress Report
Yee Hong Centre – Scarborough McNicoll 2018 Quality Improvement Plan and 2017 Progress Report
Yee Hong Ho Lai Oi Wan Centre (Markham) 2018 Quality Improvement Plan and 2017 Progress Report
Yee Hong Centre – Mississauga 2018 Quality Improvement Plan and 2017 Progress Report
Yee Hong Centre – Social Services 2018 Quality Improvement Plan and 2017 Progress Report
Privacy Resources at the Yee Hong Centre
The Corporate Privacy Officer can be reached at 416-412-4571 ext. 1170 to answer questions and facilitate resolution of privacy issues.
The Yee Hong Centre has developed Emergency Preparedness and Pandemic Planning, Fire Safety, and Influenza Pandemic Response Plans. Up-to-date information will be posted on this website. The Yee Hong Centre Pandemic Information Hotline with have pre-recorded information messages in the following languages: English, Chinese (Cantonese/Mandarin), including Punjabi, Japanese, and Tagalog (subject to availability of resources).
Accessible Customer Service
The Yee Hong Centre strives to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We welcome people with disabilities, including those who are accompanied by a service animal, and those who are accompanied by a support person. We encourage people with disabilities to seek support as required in using assistive devices. Reasonable efforts will be made to communicate with a person with a disability, taking the person’s disability into account. We have policies that include guidelines on Accessibility Standards for Customer Service (available upon request).
Please contact the Yee Hong location or specific facility directly to make arrangements in advance.
Disruption of Services
Yee Hong will make reasonable efforts to provide notice in the event of a disruption in the facilities or services, which impacts people with disabilities. The notice will include reasons for the disruption, anticipated duration and a description of alternative facilities or services available.
Accessibility & Client Feedback
Yee Hong welcomes client feedback from members of the public about the delivery of goods and services. Feedback may be given by telephone, completion of the Client Feedback Form, email or in writing.