Corporate Information

Strategic Plan 2016 – 2021

Strategic Plan 2016 – 2021

A roadmap outlining our four strategic directions
for the next five years

Click to download the full Strategic Plan document.
Click to download the Strategic Plan summary brochure.

For more information on the Strategic Plan, please email centre@yeehong.com

Click to download the 2017 Corporate Performance Report.

Strategic Direction And Goals

Directions

Goals

BROADEN SERVICES TO MEET THE EMERGING NEEDS OF AGING SENIORS

Explore new means of delivering services to an increasingly complex client population.

Develop organizational capacity to support an expanded range of service offerings.

IMPROVE CLIENT EXPERIENCE ACROSS ALL PROGRAMS

Promote a quality culture throughout the organization.

Develop a framework for engaging clients of Yee Hong and their families in advancing a quality agenda

PUT OUR KNOWLEDGE TO WORK IMPROVING THE SYSTEM

Enhance capacity for knowledge exchange enterprises.

Make effective contributions to public policy development processes.

Build a strong network of partners to meet the organization’s goals.

MAINTAIN FINANCIAL SUSTAINABILITY

Balance social impact and sustainability.

Develop social enterprise capacity.

Commitment and Approach to Client Safety

The Yee Hong Centre for Geriatric Care is strongly committed to client safety. This is evident in its efforts to improve client safety, eliminate potential risks, and report actual or potential injuries and events. Corporate and Divisional Quality Committees regularly review incidents and reports. Annual Quality Improvement Plans are submitted to Health Quality Ontario as a mandated requirement and posted publicly.

Yee Hong 2018 Quality Improvement Plan Narrative
Yee Hong Centre – Scarborough Finch 2018 Quality Improvement Plan and 2017 Progress Report
Yee Hong Centre – Scarborough McNicoll 2018 Quality Improvement Plan and 2017 Progress Report
Yee Hong Ho Lai Oi Wan Centre (Markham) 2018 Quality Improvement Plan and 2017 Progress Report
Yee Hong Centre – Mississauga 2018 Quality Improvement Plan and 2017 Progress Report
Yee Hong Centre – Social Services 2018 Quality Improvement Plan and 2017 Progress Report

Privacy Resources at the Yee Hong Centre

The Yee Hong Centre Privacy Policy references Ontario’s Personal Health Information Protection Act (PHIPA), and the Quality Care Information Protection Act (QCIPA). Privacy and Confidentiality of personal/personal health information as a Health Information Custodian are protected. Access to Privacy, Confidentiality and Complaints are available upon request.

The Corporate Privacy Officer can be reached at 416-412-4571 ext. 1170 to answer questions and facilitate resolution of privacy issues.

Click to download Yee Hong’s Privacy Brochure

Pandemic Planning

The Yee Hong Centre has developed Emergency Preparedness and Pandemic Planning, Fire Safety, and Influenza Pandemic Response Plans. Up-to-date information will be posted on this website. The Yee Hong Centre Pandemic Information Hotline with have pre-recorded information messages in the following languages: English, Chinese (Cantonese/Mandarin), including Punjabi, Japanese, and Tagalog (subject to availability of resources).

Accessible Customer Service

The Yee Hong Centre strives to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We welcome people with disabilities, including those who are accompanied by a service animal, and those who are accompanied by a support person. We encourage people with disabilities to seek support as required in using assistive devices. Reasonable efforts will be made to communicate with a person with a disability, taking the person’s disability into account. We have policies that include guidelines on Accessibility Standards for Customer Service (available upon request).

Please contact the Yee Hong location or specific facility directly to make arrangements in advance.

Disruption of Services

Yee Hong will make reasonable efforts to provide notice in the event of a disruption in the facilities or services, which impacts people with disabilities. The notice will include reasons for the disruption, anticipated duration and a description of alternative facilities or services available.

Accessibility & Client Feedback

Yee Hong welcomes client feedback from members of the public about the delivery of goods and services. Feedback may be given by telephone, completion of the Client Feedback Form, email or in writing.

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